Shipping Policy

Processing Time

We typically process your order within 1–3 business days after receiving it. Due to occasional delays from local couriers, please allow extra time for tracking updates to appear.
Please note that orders are not processed on Saturdays or Sundays.

Shipping Time

We will make every effort to ship your order from our warehouse as quickly as possible. Once your order has been dispatched, a shipping confirmation email will be sent to your inbox.

Estimated Delivery Time

  • United States: 3–10 business days

Delivery times may vary depending on the courier, weather conditions, and other logistical factors.

Shipping Fee & Taxes

Shipping fees, taxes, and any other applicable charges will be displayed at checkout before completing your purchase.

Change of Shipping Address

You may change the delivery address at no cost before we provide the tracking number. Please contact our support team immediately if you need to make changes.

Order Tracking

  • If you have registered an account on store.pianopotato.com, you can track your orders, shipping status, and processing updates directly from your account dashboard.

  • If you have not created an account, you can track your order using your order number and email address through our tracking page.

Order Cancellation

If you wish to cancel your order before it has shipped, please contact us immediately. We will issue a full refund with no cancellation fee.
Once the order has been shipped, our standard return policy will apply.

Damaged or Lost Goods

  • Damaged Items: If your item arrives damaged, please contact us within 24–48 hours with photo evidence. We will work with you to resolve the issue as quickly as possible.

  • Lost Packages: If your package is lost in transit, please reach out to us right away. We will coordinate with the carrier to locate the package or arrange a replacement.

Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to contact us:

  • Phone: +1 (626) 624-9830

  • Email: service@pianopotato.com

Thank you for choosing pianopotato! We appreciate your business and look forward to serving you.

Note:

  • Processing Days refer to the time needed for your package to leave our warehouse.

  • Shipping Days refer to the number of days the carrier takes to deliver the package to you.
    Actual delivery dates may vary due to carrier delays, weather conditions, and other unforeseen factors.