How long is your shipping time?
This depends on where you are located.
The shipping time to US is about 3-10 days.
What Are The Shipping Cost?
FREE SHIPPING
I Still don't Get My Shipping Confirmation Email?
The shipping confirmation email is sent to your email address once your package is dispatched.
But sometimes it might have gone to your spam.
If the method above doesn't work, it might happen that you have left the wrong email address. Email us at web@pianopotato.com so that we can get you covered.
What If I Haven't Receive My Package?
If the tracking information indicates that your order was delivered
but you have not received it, be sure to check everywhere.
Occasionally carriers leave deliveries with neighbors,
building managers, or places such as your porch, garage,
or even behind bushes.
What’s my tracking number?
After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.
What Payment Methods Do You Offer?
You can pay with Paypal.
All our payments are processed in USD.
The product does not include taxes.
Why Is The Price At Checkout Different From At Product Page?
Our payments are all processed in USD and the exact amount in USD would be shown at checkout.
If you are using another currency to pay, you will be charged based on the most current conversion rate.
How to apply discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space.
If it still doesn’t work, please contact the Email: web@pianopotato.com
How to get my discount?
You can subscribe to our newsletter, follow our facebook or instagram page,
to get all kinds of special offers and product updates.
I've Made A Mistake In My Order, Can You Change It?
Any order will comes with an order confirmation email,
please read carefully and confirm your purchase detail,
address detail and contact detail are correct.
You can contact us to modify within we provide you the tracking number.
I want to return or refund.
If any items you purchased is defective, damaged, not as described,
you can ask for a refund or exchange within 7days
from the delivered day with our customer service email: web@pianopotato.com
How Long Can I Receive My Refund?
A refund will be processed within 2-5 business days after we have confirmed that the item matches the buyer’s description. Refunds will be made to the original payment account, Please note that it takes for the refund to be credited to your account depends on your card issuer and typically takes 7-15 days.
Cancel Order
To cancel an order, one condition must be met: 1) the order is in an unshipped state.
If I Want To Collaborate With You, Who Do I Contact?
Email us at web@pianopotato.com.
We will make sure that our Team gets back to you as soon as possible.
Do you have offline retail stores?
Sorry for the inconvenience, we are currently only selling online and don’t have offline retail stores.
For more details about the products, you can search on our website or contact us.
